Dear sir
I'm writing to complain about a pair of sneakers I recently purchased from your website. What I ordered
was a pair of black size nine shoes but I received a pair of white, size-8.5 shoes instead. Worse still, there
was a ten-day delay in dElivering my shoes, which should have been received on April 10. For the above
reasons, I demand either a new pair of black size-nine shoes be posted to me immediately or I be given a full
refund. Also, if I send back the wrong shoes, will your company pay for the postage?
Thank you for your consideration.